Wild Jungle Trails

Wild Jungle Trails Ltd organizes safaris and tours in Uganda, Rwanda, Tanzania, and Kenya.

Before confirming a safari with us, please read these Booking Terms and Conditions carefully. They explain your responsibilities as a traveller and our responsibilities as your tour operator.

In these terms:

• “You” refers to all travellers named on the booking, including anyone added or substituted later.
• “We,” “Us,” and “Our” refer to Wild Jungle Trails Ltd.

These terms may be updated from time to time when circumstances change.

Please remember that travel conditions and service standards in Africa may be different from those in your home country. Medical facilities, road conditions, safety standards, and other services may vary depending on the destination.

All services provided during your safari are subject to the laws and regulations of the country you are visiting.

1. Booking and Payment

To confirm your safari, you must accept our Terms and Conditions and pay a 30% deposit of the total safari price, together with the full cost of any gorilla permits required for your trip.

The remaining balance must be paid at least two months before the safari begins.

If you make your booking within four weeks of your safari starting date, full payment will be required at the time of booking.

Your booking will be considered confirmed once the required payment has been received.

2. If You Cancel Your Safari

If you need to cancel your safari, please inform us in writing as soon as possible.

Your cancellation becomes effective on the date we receive your written notice. Where possible, your notice should explain the circumstances that have caused you to cancel your trip.

Because we make advance arrangements with lodges, parks, guides, transport providers and other suppliers, cancellation charges apply to cover costs and services that may already have been reserved or paid for.

Cancellation Charges

The following cancellation charges apply to the safari cost:

Cancellation PeriodCancellation Charge101 days or more before departure20% of safari cost61–100 days before departure30% of safari cost46–60 days before departure50% of safari cost16–45 days before departure80% of safari cost0–15 days before departure100% of safari cost

The safari cost refers to the total cost of the safari package, excluding gorilla permits and flights where applicable.

Gorilla & Chimpanzee Permits

Gorilla and chimpanzee permits in Uganda and Rwanda are 100% non-refundable.

Permit issuance is managed by the relevant authorities, including the Uganda Wildlife Authority (UWA) and Rwanda Development Board (RDB).

Air tickets are also 100% non-refundable, where applicable.

There will be no refund for unused services, late arrivals, no-shows or any unused part of a safari once the trip has started.

3. Travelling Together and Single Supplements

Where two people book a safari together based on shared accommodation or shared costs and one traveller later cancels, the person who cancels may be responsible for the additional single supplement cost created for the remaining traveller.

Alternatively, both travellers may agree to share the additional cost.

Where the cancellation is caused by circumstances beyond their control, the travellers may also choose to reschedule their safari together to a future date. A trip may be rescheduled up to three times, subject to availability and applicable conditions.

4. If We Cancel Your Safari

We rarely cancel confirmed safaris and always make every reasonable effort to operate trips as planned.

However, we reserve the right to cancel a safari when circumstances make it necessary.

We will not normally cancel a confirmed safari less than 40 days before departure, unless:

• you have failed to make the required payment; or
• circumstances beyond our reasonable control make it impossible or unsafe to operate the safari.

If we cancel your safari for reasons other than non-payment or circumstances beyond our control, we may offer you an alternative safari of a similar standard, where available.

If the alternative safari costs less, we will refund the difference.

If it costs more, you will be required to pay the difference.

5. Force Majeure and Unforeseen Events

Sometimes circumstances beyond our control may prevent us or our suppliers from providing the safari as originally planned.

These circumstances may include:

• War or terrorist activity
• Government actions or restrictions
• Pandemics or epidemics
• Riots or civil unrest
• Natural disasters
• Border closures
• Industrial disputes
• Fires
• Road closures
• Quarantines
• Land or air travel accidents
• Extreme weather
• Security concerns
• Other serious events beyond our reasonable control

Where such circumstances occur, we cannot provide compensation or refunds for services affected by events that we could not reasonably predict, prevent or avoid.

Where possible, we will instead offer you the opportunity to postpone or reschedule your safari to a future date when travel is considered safe and practical.

6. Gorilla Permits and Gorilla Trekking

Once we receive the required payment, we will arrange the purchase of your gorilla permits.

Purchasing a gorilla permit does not provide an absolute guarantee that you will see gorillas. However, the chances of seeing them are generally very high.

Local circumstances can sometimes make gorilla trekking impossible at short notice. These may include:

• National park closures
• Border closures
• Security concerns
• Changes in gorilla movements or accessibility
• Decisions made by wildlife authorities

Wild Jungle Trails Ltd cannot accept responsibility for circumstances outside our control that result in gorilla trekking being cancelled.

Any refund relating to a gorilla permit is subject to the decision and policies of the relevant wildlife authority.

7. Activities and Personal Responsibility

Some safari activities involve a natural level of physical challenge or personal risk.

These may include:

• Gorilla trekking
• Chimpanzee trekking
• White-water rafting
• Walking safaris and tours
• Canoe and boat trips
• Mountaineering and hiking

By choosing to participate in these activities, you acknowledge that they may involve certain risks.

Travellers are responsible for following the instructions and safety guidance provided by guides, park authorities and activity operators.

8. Accommodation

We carefully select hotels, lodges and camps that provide comfortable accommodation, suitable facilities, hot water, helpful staff and good value.

Please inform us before your safari about any dietary requirements or special meal requests.

Sometimes circumstances may require us to change the accommodation listed in your itinerary.

Where this happens, we reserve the right to provide alternative accommodation of an equivalent or higher standard where reasonably possible.

9. Travel Insurance

All travellers are required to arrange appropriate personal travel insurance before travelling.

Your insurance should provide suitable cover for:

• Medical expenses
• Personal injury
• Emergency treatment
• Loss or theft of personal belongings
• Trip-related emergencies
• Death or serious injury

If you intend to participate in higher-risk activities such as white-water rafting or mountaineering, make sure your insurance policy specifically covers those activities.

Travellers should also consider their physical fitness before participating in demanding safari activities or long journeys.

10. Baggage and Personal Belongings

All personal belongings and baggage remain the responsibility of the traveller.

We recommend keeping valuable items, travel documents, money and electronic devices secure throughout your safari.

Wild Jungle Trails Ltd cannot accept responsibility for personal belongings that are lost, damaged or stolen in circumstances outside our control.

11. Complaints

We want every traveller to have a comfortable and enjoyable safari.

If you experience a problem during your trip, please report it immediately to your safari guide or Safari Manager so that we have an opportunity to address the issue.

If the matter is not resolved satisfactorily, please submit a written complaint to the Manager or relevant supplier.

Any formal complaint should be submitted no later than 10 days after completing your safari.

Reporting concerns promptly allows us to investigate the matter properly and work towards an appropriate solution.

12. Accuracy of Information

We make every reasonable effort to provide accurate and up-to-date information about:

• Safari itineraries
• National parks
• Gorilla and chimpanzee permits
• Wildlife sightings
• Accommodation
• Transport
• Security and travel conditions

This information is provided in good faith based on the information available to us at the time.

Wildlife is unpredictable, and sightings cannot be guaranteed.

We cannot accept responsibility for changes, errors or omissions caused by circumstances beyond our reasonable control.

13. National Parks and Wildlife

Our safaris are designed to allow guests to enjoy, observe and photograph Africa's wildlife responsibly.

We strongly discourage removing plants, animals, rocks or any other natural items from national parks and protected areas.

We encourage every traveller to respect wildlife and the environment:

Take nothing but photographs and leave nothing but your footprints.

14. Photography During Your Safari

During our safaris, Wild Jungle Trails Ltd may occasionally take photographs or videos that include tour participants.

These images may be used for promotional purposes, including our website, social media and other marketing materials.

If you do not wish to appear in promotional photographs or videos, please inform us in advance.

15. What Is Included in Our Safari Prices

Unless otherwise stated in your itinerary, our safari prices generally include:

• Activities listed in the confirmed itinerary
• Accommodation stated in the itinerary
• Ground transportation in private 4WD safari vehicles
• Domestic flights where specifically included
• Services of an experienced safari guide/driver
• Guide/driver expenses
• Meals stated in the itinerary
• Drinking water in the safari vehicle
• Applicable taxes
• Administration costs

Our safari packages are normally offered on a full-board basis, unless your itinerary states otherwise.

16. What Is Not Included

Unless specifically stated in your itinerary, safari prices do not include:

• International flights
• Visa fees
• Travel and medical insurance
• Alcoholic and other personal drinks
• Laundry
• Telephone charges
• Souvenirs and personal shopping
• Gorilla trekking porters
• Tips and gratuities
• Personal expenses
• Services or activities not mentioned in the confirmed itinerary

17. Tipping

Tipping is optional and should always be based on the quality of service you receive.

There is no compulsory tipping percentage.

As a general guide, previous guests have commonly given:

• Restaurants: USD 5–10
• Driver/Guide: USD 10–15 per day
• Gorilla trekking rangers and guides: USD 5–10 per traveller
• Park porters: Around USD 10 per person

These amounts are only guidelines. The final amount is entirely at your discretion.

18. Acceptance of These Terms

By paying a deposit to Wild Jungle Trails Ltd, you confirm that you have read, understood and accepted these Booking Terms and Conditions.

You also acknowledge the sections relating to:

• Cancellation and refund policies
• Safari payments
• Gorilla and chimpanzee permits
• Travel insurance
• Participant responsibilities
• Risks associated with safari activities
• Circumstances beyond our control
• Limitations of liability

The person making the booking is responsible for ensuring that all travellers included in the booking are aware of and accept these Terms and Conditions.

Contact Wild Jungle Trails

For questions about safari bookings, payments, cancellations, gorilla permits, travel requirements or any of these Terms and Conditions, please contact us.

Website: www.wildjungletrails.com.com

Email: info@wildjungletrails.com

Alternative Email: wildjungletrails@gmail.com